BIO
Dr. Alicia Grandey was named Liberal Arts Professor of Psychology at Pennsylvania State University, after 25 years leading the industrial-organizational program. Dr. Grandey’s research (http://weld.la.psu.edu) is on work emotions and stress, specifically emotional labor (e.g., “service with a smile”) and diversity related mistreatment (e.g., racial incivility, sexual harassment, women’s health bias), with many of her 60+ publications in top-tier outlets such as Journal of Applied Psychology (JAP), Journal of Management, and Personnel Psychology. Her more than 30,000 citations put her in the top 1% of organizational scientists, and her award-winning research has received funding from the National Science Foundation, and media attention from outlets like Harvard Business Review, The New Yorker,and CNN, ABC, and NPR. She co-edited Emotional Labor in the 21st Century (Routledge) and co-authored the forthcoming book Emotionally Charged: Leading in the New World of Work (Oxford). Dr. Grandey has mentored over 20 doctoral students and was recognized by Penn State’s Eisenhower Distinguished Teaching Award and SIOP’s Distinguished Teaching Career Award. Dr. Grandeycurrently serves as an Associate Editor (AE) for JAP. She is Fellow of the Society of I-O Psychologists (SIOP) and the Association of Psychological Science (APS).
Preliminary title
A Journey in Emotional Labor: From then to now
Abstract
Emotional labor—regulating emotions to perform a work role—was introduced in 1983 as invisible and costly expectations for public-facing employees. Four decades later, we have thousands of research studies on emotional labor, including numerous meta-analyses, comprehensive reviews, and books. Dr. Grandey will describe her emotional labor journey: her dissertation, her favorite studies, current review papers and books, to now supporting cutting-edge ideas by students and junior scholars. She will discuss her resistance to – and eventual acceptance of – widening the definition of emotional labor and describe exciting new developments in the topic and methodology. She will conclude with a call to translate and disseminate emotional labor evidence for the public, and what she learned from writing her new book on emotional labor for leaders.